Take Our Survey!!!

As we embark on a developing a new marketing campaign we wanted to call on all our loyal friends and customers to help us understand what drives your conferencing usage.

Is it the trials of business travel? Perhaps you enjoy the travel and use it as a mini break from your day to day work and home life. Maybe you are indifferent to business travel and use conferencing services to augment the relationships and business you do while traveling. Whatever it is we will be running a few polls out over the next few months in an attempt to understand what drives your travel and conferencing usage.

If you have a great business travel story, share it with us and go into the running for a new iPad2.  We will be sharing the best stories on our web page and blog.

 TAKE OUR Survey ---->  bit.ly/winiPad2

iPad 2 Give Away

Chorus Call Australia is beginning a new marketing campaign and we are requesting your help. 

It will only take 30 sec. of your time.
 
As thanks, you'll have a chance to win the new iPad 2!

Please assist us by filling out our short survey 
---> http://bit.ly/winiPad2
 

or Scan with your Smart Phone

Communicating during a natural disaster

Recently I met with one of our Chorus Call Australia clients after the flood events in Brisbane whose entire 8 Floor building was not able to be accessed by staff for in excess of a week.

So how did they continue business throughout this natural disaster? They used Chorus Call Australia Teleconferencing services to communicate with staff nationally and internationally several times daily to keep their business operating even though they had no physical access to each other.
The client was full of praise in being able to access Chorus Call Australia’s services as their main telecommunications provider, one of Australia’s largest Telecommunications providers, had substantial congestion issues, therefore our client was not able to communicate with their staff effectively.

So what lesson can we take from the above experience?

Australia’s largest telecommunications companies rely solely on their own networks to provide services to their clients. If their networks go down or suffer congestions issues, how does that affect you and your business?

The benefit of dealing with an organisation such as Chorus Call Australia is that we utilize several different carriers to supply services to our clients to ensure there is no impact on their ability to carry on with business on a day to day basis.

Conferencing Services available with Chorus Call Australia.

Australia's Teleconferencing, Video Conferencing, Web Conferencing and Investor Relations Specialists. This slide presentation is an overview of our products and services.

Connections to all major cities around the world, teleconferencing services available 24/7 - 365.

For additional info, please visit: www.choruscall.com.au

Who is Chorus Call Australia?

View more presentations from Chorus Call Australia.

Does your IR provider have the right stuff?

Well we are smack in the middle of IR season in Australia and we thought it would be a good time to talk about the ins and outs of quality investor relations conferencing services. If you were looking for a provider for your announcement what do you need to know:

First and foremost there must be capacity. Look for the ability to handle double the expected volume of participants in case you have a hot topic or become a takeover target and people are more interested than usual. Don’t take their word for it, make them prove it and don’t accept being charge for all ports unused. You should only pay for a the operators needed to answer the forecasted incoming callers.

Next is experience. A good group of operators will increase the professionalism of your announcement. The flow and control of people asking questions is paramount to a smooth call and there is a vast difference between a good and bad operator. Don’t skimp here as the voices controlling your announcement are seem by participants as your people.

Remote access to participant lists. A good provider will allow you to view the participants on line and in the queue for questions, in real time. This can be done through a web interface and will allow you to screen out people or questions you do not want to take during such a public event.

Online and telephone replay. For continuous disclosure you should be providing an online or dial in playback of your announcement. Some companies archive playback on their website for months, others for weeks or even days. Whatever your requirement this capability should be delivered seamlessly by your conferencing provider.

Reporting: Within a VERY short time of the completion of your call you should receive a report outlining participant numbers, names, questioners as well as confirmation of the availability of the playback. Time is of the essence in the digital age.

While there are many other issues you should look at the above are the starting point to see if your potential provider has the right stuff.

My Country!

That famous Australian Poet, Dorothea Mackellar summed up our beautiful country in that ageless and often quoted poem, My Country!

Most people know it for only a few of the verses, in particular;

I love a sun burnt country,
A land of sweeping plains,
Of rugged mountain ranges,
Of droughts and flooding plains.
I love her far horizons,
I love her jewel-sea,
Her beauty and her terror -
The wide brown land for me!

But there is another verse that almost sums up the last 2 or more years in Australia;

Core of my heart, my country!
Land of the Rainbow Gold,
For flood and fire and famine,
She pays us back three-fold.
Over the thirsty paddocks,
Watch, after many days,
The filmy veil of greenness
That thickens as we gaze

Queensland has suffered more than their fair share lately with floods and cyclones and so has Victoria with fires and floods and now Western Australia meets tragedy head on!

Throughout all of this, communication remains crucial and as we have mentioned, in previous blogs, Chorus Call have through careful planning and management ensured that our customers have had access to uninterrupted coverage for all of our services including Teleconferencing and Videoconferencing. The sum of our business is the commitment of our team to deliver to our customers a robust, competitive and cutting edge solution 24/7 and anywhere in the world!

100% Uptime During QLD Floods

Last week we talked about the devastating impact of the floods in Queensland. This week we wanted to expand on our ability to maintain our services during this once in a generation disaster. As a dedicated supplier of conferencing services we have the ability to take services from multiple telecommunications carriers. Currently we have 4 that provide for our telecommunications needs. This gives us unprecedented redundancy. Big telecommunication carriers have just their own telecommunication services for their conferencing. As we have seen with recent events carriers do have outages. To leave all your eggs in one basket is a huge risk.

We also have in place UPS and backup generators to ensure continuation of electrical service. As a last, and complete back up, we have bridges around the country and around the world, in other Chorus Call offices, capable of handling our traffic if we needed to shut our Brisbane services down. All of this careful planning has ensured our Qld customers had access to their services when they needed them most, and our customers around the country were not disrupted. While we all wish these floods never happened we are happy that when our systems were pushed we were able to maintain a 100% uptime.

We are encouraging staff, suppliers and customers to get on board to help communities in Qld recover from these devastating floods. – http://www.thepremier.qld.gov.au/initiatives/disaster_recovery/index.aspx